Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Further information about the management of personal health information in this medical practice is available at the reception desk.

On occasions we have medical students at our practice. Your consent will be sought before any medical student is involved in the consultation process.

We abide by the Australian Privacy Principles:

The Australian Privacy Principle Guidelines are published by the Office of the Australian Information Commissioner. The Guidelines are available at www.oaic.gov.au/privacy/applying-privacy-law/app-guidelines

www.privacy.gov.au/health/index.html

Your rights

If you have a problem we would like to hear it. Please feel free to talk to your doctor or the receptionist. You may prefer to write to us or use our suggestion box.

Our Practice Manager – Nic has an open door policy and is also happy to talk to you at any time.

Should you feel that we arent able to fully address your concerns and you would like independant guidance contact:

The Health Care Complaints Commission, Locked Bag 18, Strawberry Hills NSW 2012, Phone: 1800 043 159